Return and exchange of RossyRoos

Return and exchange of RossyRoos

Items that are not eligible for a return or exchange include those that are special order, sale, or reduced price. Jewelry and accessories purchase are final sale. All international orders are final sale. Rissyroos.com requires that you choose your wear date at checkout in order to guarantee that you will receive your order in time for your special event. Under no circumstances will a return or exchange be accepted past the wear date you have selected. Once you have placed an order at RissyRoos.com you may not cancel your order unless the item order is not available to be delivered prior to your wear date.

The Refund
You may also choose to receive a refund for your return. Your refund will be for the purchase price of your products less a 20% restocking fee. All shipping costs will be deducted.

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Merchandise credit
You may have to receive a merchandise credit. Your merchandise credit will be for the total purchase price of your products. All shipping costs will be deducted.

Online return policy
If for only reason you are not completely satisfied, you may return or exchange eligible merchandise within 3 days of receiving your order for a full merchandise credit or a refund less than a 20% restocking fee and all shipping expenses will be deducted from your return. You will then be eligible for free shipping again on your next purchase. You may return or exchange all your products except those that are for special order, sale, or reduced price.

How to request a return authorization
All return requests must be submitted through our website through the Request.Return link within 3days of receiving your order.  Once your request approved, you will be issued an RMA number and a UPS electronic return shipping label will be emailed to you. There is a $12.00 fee for return shipping that will be deducted from your return. Please note: any return postmarked after 3 days of receiving your RMA, shipped after your chosen wear date, and/or without a return authorization will be refused. Returned goods must be returned in original condition. We 100% inspect all items prior to shipping to ensure there is no damage. Returns are inspected upon receipt. Upon return of your merchandise, in original condition with all tags attached, your return will be processed. All exchanges and items purchased with merchandise credit are final sales.

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